Meet The Pros

Erica Duren
Financial Operations Specialist

I started in the STR industry in 2006 as a Guest Services Coordinator and worked my way up to Director of Finance and General Manager. Along the way, I gained hands-on experience in finance, operations, marketing, and revenue management. I’ve led budgeting, forecasting, and reporting efforts, always with a focus on improving processes and transparency. My well-rounded background helps me approach every challenge strategically, balancing the big picture with attention to detail.

Michelle DeWeese
Track, Hospitality and Technology Operations

Brittany Klements
Track

By blending hands-on leadership and technical expertise, Brittany brings a consultant’s perspective rooted in real-world vacation rental operations. A former Vice President of a mountain-destination vacation rental company and Solutions Architect for Track, she has led multiple software implementations and guided clients through complex system transitions. With a background in business consulting, process improvement, and change management, Brittany focuses on creating lasting solutions that empower teams, enhance experiences, and drive growth.

Joyce Rosales
Guesty, *Streamline, Ciirus

With over 15 years of hands-on experience in the hospitality industry—including STRs, vacation rentals, mid-term and long-term stays, glamping, and outdoor hospitality— I bring a deep passion and expertise to every client partnership. Having worked extensively in operations before transitioning to the software side, I understand the real-world challenges of property management firsthand. I’ve personally overseen operations, implemented company-wide improvements, and onboarded businesses ranging from 20 to 600+ listings onto various PMS platforms. I know the stress and complexity that comes with switching systems, and I’m here to make that process seamless.

Francois Greffard
IQWare, Vacation Rental Operations Expert

Since 1992, I’ve navigated the hospitality world, from hotels to vacation rentals, mastering both front and back-office roles before transitioning into technology and software roles. With 24 years in tech, including leadership roles like President and CEO at IQware, I’ve worked closely with key players in the industry, driving tech adoption and innovation. My approach is characterized by dynamism and analytical rigor, underpinned by a proven track record of delivering impactful solutions. I am passionate about sharing my industry knowledge and technological expertise to drive continued innovation and growth and offer continuous process improvement.

Sebastian Yepes
Hostaway

I’m Sebastian Yepes, an experienced Hostaway Onboarding Specialist dedicated to ensuring smooth transitions and exceptional experiences for clients. With a background rooted in customer service, I bring a wealth of expertise and a passion for delivering top-notch support to every interaction. As a Hostaway Onboarding Specialist, I leverage my diverse skill set to streamline processes and guide clients through the implementation journey with ease. Whether it’s troubleshooting technical issues or providing personalized support, I am committed to exceeding expectations and fostering long-lasting relationships.

Tina Slater
Track, Springer Miller

I am a seasoned professional with over 15 years of experience in the Vacation Rental and Hotel & Resort industry. My journey began working as a Reservations and Revenue Manager at a large vacation rental company in Santa Rosa Beach, FL and then transitioned into the software sector working for Travelnet Solutions.

With a proven track record in Customer Success & Implementations, I excel at evaluating clients’ business needs and developing tailored strategies to ensure seamless software transitions and client satisfaction. My expertise spans Operations, CRM, Call Centers, and Data Analysis, allowing me to navigate complex challenges and drive success in each software transition.

Abby Matlin
Guesty

I have over five years of experience in the property management software industry. Throughout my time at Guesty, I helped hundreds of property managers and owners onboard successfully to the software. I have extensive knowledge and experience when it comes to training and troubleshooting and personalizing software to a client’s needs. By leveraging efficient workflow strategies and proactive problem solving techniques, I will be able to help you and your team in a timely and efficient manner!

Robert Ehrhart
Springer-Miller

With over 25 years in Hospitality, I specialize in Custom Reporting for Hotels, Resorts and National Parks utilizing R&R Report Writer (Visual FoxPRO and SQL) and Crystal Reports (SQL), using the Springer-Miller PMS. With my vast knowledge of PMS database structure, I’m committed to exceeding my clients’ expectations with their reporting needs and creating lasting relationships.

Jason Conway
Guesty, Track

With over two decades in leisure hospitality, I excel in leveraging technology to maximize revenue for vacation rentals and resorts. From founding BookedVR to leading teams at Bluegreen Vacations and Vacation Resorts Internationals, I’ve optimized operations through strategic tech integration. My expertise spans property management systems like Guesty and Track, channel management solutions, and revenue management tools. I excel in navigating and integrating various systems for portfolios of 30 – 14,000 properties. With strong industry relationships and analytical skills, I’m poised to drive success in any hospitality tech team.

Fun Fact: My Favorite Show is Street Outlaws