I am a seasoned professional with over 15 years of experience in the Vacation Rental and Hotel & Resort industry. My journey began working as a Reservations and Revenue Manager at a large vacation rental company in Santa Rosa Beach, FL and then transitioned into the software sector working for Travelnet Solutions. With a proven track record in Customer Success & Implementations, I excel at evaluating clients’ business needs and developing tailored strategies to ensure seamless software transitions and client satisfaction. My expertise spans Operations, CRM, Call Centers, and Data Analysis, allowing me to navigate complex challenges and drive success in each software transition.